Terms & Conditions

Allergies and Food Intolerance

Jo’s Kitchen takes the safety of its customers as its highest priority. If you suffer from an allergy or need to provide food for any person with an allergy it is of the utmost importance that you recognise this statement, alternatively that you share this information with the person who has requested the meal.

Jo’s Kitchen operates offsite and onsite kitchens where many allergens are present at all times. While we make every effort to prevent cross contamination in these kitchens, we cannot guarantee that any food item we make is 100% FREE of any specific allergen.

For customers with mild food allergies and food intolerances we prepare dishes separately from our main production and only ingredients without any allergens are used. Using only these ingredients combined with strict controls and a limited menu, we will be able to serve customers with low risk allergies and food intolerances safely.

For customers with serious allergies, particularly Nut/Dairy and gluten allergies who may react to a trace of an allergen it is important to recognise that even with this level of control there may still be traces of allergens present in the food from airborne contamination and in that case may not be suitable for to eat.Please contact us if you would appreciate more guidance on this

Pricing

All prices are subject to VAT, unless otherwise stated. VAT will be applied at the rate applicable at the time the goods and services are provided. Prices are inclusive of the cost of ingredients, preparation and delivery (minimum order value and distance apply) unless otherwise stated. No reduction in price will be given for any food provided at the customer’s request that is subsequently not consumed.

Payment Terms

Unless specifically agreed by a Director, payment is due 7 days prior to each event. We are pleased to accept payment by cash, cheque, debit card or credit card . If payment is not received in full by the due date, the supplier shall be entitled to charge interest from the due date until payment is made in full at the rate of 5% per annum above the base rate from time to time of Clydesdale Bank Plc. In the event of default the supplier shall further be entitled to suspend delivery in respect of any goods or services to be provided or to cancel any other order received by the supplier from the customer. A deposit is required to secure a booking. Corporate accounts are required to be settled in full within 14 days of the Invoice date unless alternative payment terms are already agreed. Any unsettled account outside of these terms will be subject to a charge £50 + VAT and an ongoing interest rate of 3% over the base rate for late payment/admin fee that will automatically be added.

Cancellation / Amendments

Cancellations are chargeable as a percentage of the total value of the order placed as follows: Up to 14 days before the event 50%, 7 days or less notice 100% of the total order value. For wedding bookings; cancellation up to 60 days, 25% is payable. Confirmation of final numbers for an event must be notified to the supplier at least 14 days prior to the event date, after this time the supplier will make every endeavour to accommodate any increase in numbers. No decrease in numbers can be accepted after this time. Deposits are non-refundable.

Supply

Sales by the supplier to the customer under this agreement will be for the products and/or services indicated on the face of the invoice or order as the case may be

All menus must be in place 3 months prior to event .Whilst every effort will be made to produce the exact menu agreed, the supplier reserves the right to alter a particular ingredient or item on the menu if it is not available, and replace it with a suitable alternative. Many dishes contain dairy and nut products, on request the supplier will inform the customer of these ingredients.